Help Centre

Contact Us

Omega Massage Canada
667 Lakeshore Drive
Dorval, Québec, Canada
H9S 2B7 
Telephone: 1.888.879.9082


Or contact us via email at: info@omegamassagecanada.com

Dealership

Our Omega Massage Dealer Program is attracting new dealers from all over Canada. In addition, we are always looking for new dealers.. If you think you have what it takes to join our team, we want to hear from you. Thank you for your interest in Omega Massage Canada.

Please contact us with:

• Sales tax ID

• Company

• Contact person

• Address

• Telephone

• Fax

Contact us via email at: infomarchand@omegamassagecanada.com
 

Process of Warranty Service
Call before sending the product back. Provide original sale with date when asked. Then there are two processes Omega Massage Canada is willing to take:

1) Diagnose the problem for you over the phone, send you the replacement part(s) to be fixed, provide detail instructions on how to fix it. These chairs were manufactured to be easily repaired upon by average means. This takes away the hassle of shipping the product back to us.

2) Repack the chair to the best of your ability, the owner can send the chair back to the distribution center or Omega Massage can arrange for pickup at owners expense. After inspection, and completion of warranty work, the piece is then shipped back to the owner.

Phone number to contact is: 1.888-879.9082

Ship return products to:

Omega Massage Canada
667 Lakeshore Drive
Dorval, Québec, Canada
H9S 2B7 

Warranty Service
To obtain warranty service, you must have the receipt of purchase with a valid date of sale, and call before any returns or authorizations can be made. Omega Massage Canada  cannot perform any warranty work unless a receipt is provided. Service work without the proper notification to Omega Massage Canada, will be returned at owners expense. The warranty covers:

 
1. WARRANTY. Subject to limitation set forth herein:
(A) PARTS: If during the FIVE (5) YEARS period beginning on the date of original date of this furniture to the original owner, any defect shall occur in the motors, solid state controls, electrical or mechanical parts and assemblies or roller mechanisms (collectively the "parts"), Omega Canada will exchange, replace or repair such defective parts without charge.
(B) REPLACEMENT PARTS are guaranteed for the unexpired balance of the original warranty period.
(C) SERVICE: If during the ONE (1) YEAR period beginning on the date of the original delivery of this furniture to the original owner, any defect shall occur which is covered under this Limited Warranty, Omega Canada will provide labor service without charge.

The warranty does not cover upholstery coverings, damage caused by the owner, or any alterations made by the owner. Shipping is paid by the owner one way, then the shipping cost going to the customer will be Omega Massage's responsibility.

Defective products must be reported to Omega Massage Canada within the first 30 days of purchases, or they will be treated as warranty service. Any defect within the first 30 days, Omega Massage Canada will pay all shipping costs incurred. Upon inspection that no defect is found or that the user may have contributed to the damage incurred by the product, the owner will be responsible for all shipping costs, inspection fees and labor costs.